Privacy & Cookie Policy

For the purposes of data protection, this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation. Sugarhill Brighton Limited is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and is part of our Terms and Conditions. 

What information do we collect?

When you make a purchase from www.sugarhillbrighton.com we ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address and payment details. (Please note Sugarhill Brighton does not retain or store debit and credit card information)If you set up an online account with us, we will store your password. If you sign up to receive our email newsletter, we will request and store your email address.

How do we use your personal information?

We use this information to make your shopping experience as easy and enjoyable as possible. To process your order including delivery, payment, and returns. To send you news and special offers that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time.

Any information we collect about customers' browsing and buying habits is used for statistical analysis and to continuously improve the website and the products and services offered to our customers. To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs to assist in the detection and prevention of fraud. Our Courier Service has selected access to your details for delivery purposes only.

Cookies

We use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Please see our cookie policy for full details.

Where we store your personal data

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

What are your rights?

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us. You have the right to access information held about you. Your right of access can be exercised in accordance with the Act. In the first instance, we will provide a copy of the information free of charge, within one month of request. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests we can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

How to unsubscribe

If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications or log into your account to change your preferences. If you have any questions about your personal data or our privacy policy, please contact us at hello@sugarhillbrighton.com

At Sugarhill Brighton, we value our customers and respect their privacy. Customer information is collected in an effort to improve your shopping experience and to communicate with you about our products and services. We will not sell or rent your personal information to third parties. However, we will share your information with our affiliates from time to time and, under certain circumstances, with third parties that provide services on behalf of Sugarhill Boutique with whom we have partnered to offer a particular product or service.

If you have any questions about our privacy policy, please feel free to contact Sugarhill Brighton:
(Trading Address)

Sugarhill Brighton
BT Telecom Complex
Part Ground Floor
Freshfield Road
Brighton
BN2 0BJ

Email: hello@sugarhillbrighton.com
Telephone: +44 (0) 1273 911814

Sugarhill Brighton Ltd Registration number: 6557759

Updates to the Sugarhill Brighton privacy policy may be made from time to time. We will update the revision date at the end of this policy on each occasion so that you can see whether updates have been made since you last visited.
Updated - May 2018

What are Cookies?

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example, to allow you to make a purchase or create an account with us. Cookies on our site are also used to customize certain areas of content just for you, and to make your browsing experience more efficient and faster.

How we use Cookies

The Cookies our website uses do not collect any sensitive information such as your name, address, email address or any other contact details.

We use the following cookies -

Strictly Necessary Cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

3rd Party Name	Additional Information
Facebook Pinterest Google Plus Twitter	You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
Google	We utilise the online advertising services of the third party companies listed on the left, and each of their sites may use set cookies to help identify which adverts are clicked on/interacted with.
Affiliate Window	We utilise the affiliate marketing services of the third party companies listed on the left, and each of their sites may use set cookies to help record the performance of the affiliate services provided.

Webgains	We utilise the online advertising services of the third party companies listed on the left, and each of their sites may use set cookies to help record the performance of the affiliate services provided.
Affiliate Window	Nosto helps Sugarhill Brighton to analyse the behavior of web visitors in order to provide the visitors with meaningful purchase recommendations. These recommendations may be displayed onsite or through emails or Facebook and Instagram.

 

How do I disable cookies?

To fully disable cookies on our website, you will need to change the settings in your website browser.

Full instructions for all browsers can be found at https://bit.ly/2KVRNcN